Privacy Policy

Last update: July 29, 2026

This policy describes how Nutrinsect Srl collects, uses, stores, and protects the personal data of users who visit the website www.nutrinsect.it, make purchases, request information, subscribe to the newsletter, or use the Partner Area.

1. Data Controller

The Data Controller is:

Nutrinsect Srl
Registered office: Via Enrico Mattei 65, 62010 Montecassiano (MC), Italy
Partita IVA: 02706660426
REA: MC-262276
Email: info@nutrinsect.it
PEC: nutrinsect@pec.it
Telephone: +39 071 9728143

For any request regarding the processing of personal data or the exercise of your rights, you can contact Nutrinsect using the contact details provided above.

2. Scope of the policy

This policy applies to personal data processed through the website www.nutrinsect.it and its related services.

It does not concern websites, platforms, or services of third parties that may be reachable through external links, for which the user is invited to consult their respective privacy policies.

3. Types of data processed

Nutrinsect may process the following categories of personal data:

identification and contact data, such as first name, last name, address, email, and telephone number;
order-related data, such as products purchased, quantities, amounts, order history, return, refund, or assistance requests;
shipping and billing data, including delivery address, codice fiscale, partita IVA, company name, PEC, and recipient code, where necessary;
payment-related data, limited to information communicated by payment service providers, such as outcome, amount, date, and transaction identifier;
account data, such as credentials, preferences, saved addresses, and activities carried out in the personal area;
Partner Program data, such as personal, fiscal, and administrative information, IBAN, promotional codes, links between Partners and Promoters, attributed sales, and commissions;
data contained in communications sent via email, contact forms, reviews, assistance requests, or complaints;
navigation and technical data, such as IP address, browser type, device, operating system, pages visited, date and time of connection, online identifiers, and information related to cookies;
commercial preference data, such as newsletter subscription, expressed consents, and interactions with communications sent;
multimedia content, such as photographs or videos voluntarily sent by the user to document damaged products, delivery issues, or the condition of the live insects received.

Nutrinsect does not directly acquire full payment card data, which is processed by the payment service providers used on the website.

4. Data provided directly by the user

Personal data may be voluntarily provided by the user when they:

places an order;
creates or uses an account;
requests an invoice;
contact customer service;
sends a complaint, review, or return request;
subscribes to the newsletter;
submits an application to join the Partner Program;
uses a discount code, an affiliate link, or the Partner Area;
participates in promotional initiatives, surveys, or product tests.

Failure to provide data marked as mandatory may prevent Nutrinsect from processing the order, providing the requested service, or following up on the user's request.

5. Data collected automatically

During navigation, the computer systems and tools used by the website may automatically collect technical and navigation data necessary for operation, security, fraud prevention, and, where consent is required, for statistical analysis and advertising.

Further information is available in the section dedicated to cookies and tracking tools.

6. Purposes and legal bases for processing

Nutrinsect processes personal data for the following purposes.

6.1 Management of orders and the contractual relationship

The data is processed for:

manage the shopping cart and orders;
verify availability and payment;
prepare, ship, and deliver the products;
send order confirmations and shipping updates;
manage returns, refunds, warranties, complaints, and assistance;
fulfill customer requests before and after the purchase.

Legal basis: performance of the contract or pre-contractual measures requested by the data subject.

6.2 Administrative, accounting, and tax compliance

Data are processed for the issuance of tax documents, accounting registration, payment management, and fulfillment of obligations provided by applicable law.

Legal basis: fulfillment of a legal obligation.

6.3 Support and communication management

Data are processed to respond to requests for information, assistance, complaints, disputes, and communications sent by the user.

Legal basis: execution of pre-contractual or contractual measures and, in other cases, legitimate interest of the Controller to properly manage relationships with users and customers.

6.4 Account creation and management

Data are processed to allow registration, access to the personal area, viewing of orders, and use of restricted features.

Legal basis: performance of the service requested by the user.

6.5 Nutrinsect Partner Program

Data of Partners, Partner Members, and Promoters are processed for:

evaluate and manage program membership;
create the profile and promotional codes;
assign customers, orders, and commissions;
manage the network structure and related percentages;
prepare reports, payments, and tax obligations;
prevent abusive use, duplication, and fraud.

Legal basis: performance of the contract, fulfillment of legal obligations, and legitimate interest in the proper administration and security of the program.

6.6 Newsletters and promotional communications

With the data subject's consent, Nutrinsect may use the e-mail address to send newsletters, updates, informative content, commercial communications, promotions, and product news.

Legal basis: consent of the data subject.

Consent may be revoked at any time using the unsubscribe link found in every communication or by writing to info@nutrinsect.it. Revocation does not affect the lawfulness of processing carried out prior to the revocation.

6.7 Communications regarding similar products

In the cases and within the limits permitted by applicable law, Nutrinsect may use the e-mail address provided during a purchase to offer products or services similar to those already purchased, always guaranteeing the possibility to object free of charge.

Legal basis: legitimate interest of the Controller, within the limits permitted by law.

6.8 Statistical analysis and site improvement

With prior consent when required, browsing data may be used to analyze site usage, measure page performance, understand user preferences, and improve products, services, and features.

Legal basis: consent of the data subject for non-strictly necessary tools; legitimate interest or technical necessity for aggregated data or strictly necessary tools.

6.9 Advertising and campaign measurement

Subject to consent, cookies and tracking technologies may be used to:

show relevant ads;
measure advertising campaign results;
create audience segments;
limit ad frequency;
attribute orders and conversions to advertising campaigns.

Depending on the tools actually active, these activities may involve advertising and analytical services provided by Google, Meta, and other entities indicated in the cookie management panel.

Legal basis: consent of the data subject.

6.10 Security, fraud prevention, and protection of rights

Data may be processed to protect the site, accounts, and transactions, prevent fraud and abuse, verify anomalies, recover debts, and protect the rights of Nutrinsect in out-of-court or judicial settings.

Legal basis: legitimate interest of the Controller and, when necessary, establishment, exercise, or defense of a right.

7. Processing methods

Data are processed using IT tools and, where necessary, paper-based ones, according to principles of lawfulness, fairness, transparency, relevance, and minimization.

Nutrinsect adopts appropriate technical and organizational measures to protect data from loss, destruction, unauthorized access, modification, disclosure, or unlawful use.

Data access is permitted exclusively to authorized personnel and providers who need it to perform the assigned services.

8. Data recipients

Personal data may be disclosed, to the extent necessary, to the following categories of recipients:

authorized personnel and collaborators of Nutrinsect;
hosting, maintenance, security, and IT assistance providers;
e-commerce platform managers and related plugins;
payment service providers, banks, and financial institutions;
couriers, freight forwarders, logistics operators, and shipping management services;
email, newsletter, and transactional communication providers;
accounting, tax, legal, and administrative consultants;
providers of analysis, advertising, and measurement services, subject to consent where required;
suppliers involved in the management of the Partner Program;
public, judicial, tax, or supervisory authorities in the cases provided for by law.

Entities processing data on behalf of Nutrinsect are appointed, where necessary, Data Processors pursuant to Article 28 of Regulation (EU) 2016/679.

Data are not shared, except when publication is requested by the user or required by law.

9. Main services used

The site may use, in relation to the features actually active:

WordPress and WooCommerce for site and purchase management;
hosting and IT security providers;
WooPayments, Stripe, PayPal, or other processors shown on the checkout page;
Sendcloud, BRT, Poste Italiane, SDA, or other carriers used for deliveries;
Brevo or similar services for newsletters and operational emails;
Google Workspace for business communications management;
Google Analytics, Google Ads, and Google Merchant Center, subject to consent where required;
Meta and related advertising tools, subject to consent where required;
SliceWP and other tools linked to the Partner Program;
login services via Google account, when chosen by the user.

Suppliers process data according to their own terms and policies, as independent controllers or processors depending on the service provided.

10. Transfer of data outside the European Economic Area

Some technology providers may process or provide access to personal data from countries outside the European Economic Area.

In such cases, the transfer is carried out in compliance with applicable legislation, based on an adequacy decision, standard contractual clauses approved by the European Commission, or other safeguards provided for by the Regulation.

The data subject can request more information on the safeguards applied by writing to info@nutrinsect.it.

11. Retention periods

Data are kept for the time necessary for the purposes for which they were collected and, subsequently, for the periods required by law or necessary for the protection of the Controller's rights.

In particular:

data relating to orders, invoices, and accounting fulfillments are kept for the period provided by tax and civil law, normally up to 10 years;
account data are kept until a deletion request is made, except for data that must be retained for legal obligations or the protection of rights;
data relating to support requests, complaints, returns, and warranties are kept for the time necessary for management and any defense of rights;
Partner Program data are kept for the duration of the relationship and subsequently for the applicable tax, accounting, and protection periods;
data used for the newsletter are kept until consent is withdrawn or the service is cancelled, except for the retention of information necessary to document the opt-out request;
data relating to consents are kept for the time necessary to demonstrate the correct acquisition and management of consent;
technical and security data are kept for periods proportionate to the purpose, unless needed to investigate wrongdoing or incidents;
the duration of cookies is indicated in the preference management panel and in the Cookie Policy.

12. Cookies and tracking tools

The site uses technical cookies necessary for its operation and may use, subject to consent, analytical, advertising, and other tracking tools.

Non-essential cookies must not be installed before the user's choice, except where permitted by law.

The user can accept, reject, or customize cookie categories via the banner and the preference management panel available on the site.

Closing the banner without accepting maintains the default settings and only allows the use of necessary technical tools.

The user can modify or withdraw their preferences at any time via the specific icon or link on the site.

Detailed information on individual tools, providers, purposes, and duration is available in the Cookie Policy and the consent management panel.

13. Newsletter

Newsletter subscription is optional. The email address and any additional data provided are used to send informational and promotional communications.

The recording of consent may include the date, time, IP address, form used, and selected preferences, in order to demonstrate the choice made.

You can unsubscribe at any time using the link at the bottom of each email or by writing to info@nutrinsect.it.

14. Reviews, photographs, and content submitted by users

When the user submits a review, photograph, video, or other content, Nutrinsect processes the data necessary for the verification, management, and, when authorized, publication of the material.

Before submitting content, the user must verify that they have the right to communicate it and must avoid including unnecessary personal data of third parties.

The publication of name, image, or other identifying data occurs only within the agreed limits or those made clear to the user at the time of submission.

15. Access via third-party services

When you choose to register or log in via an external service, such as Google, Nutrinsect may receive the data necessary for authentication from the provider—typically name, email address, and account ID.

The use of the external service also remains subject to the terms and privacy policy of the relevant provider.

16. Data concerning minors

The site and purchasing services are not directly intended for minors who cannot validly enter into a contract or provide consent according to applicable laws.

Should Nutrinsect become aware of data collected without the required authorization, it will take reasonable steps to delete it.

17. Automated decision-making processes

Nutrinsect does not make decisions based solely on automated processing that produce legal effects or similarly significantly affect the data subject.

Anti-fraud, advertising, analytical, and attribution tools may use automated rules or segmentation, without this automatically resulting in decisions with such effects.

18. Rights of the data subject

Data subjects may exercise the following rights, in the cases provided for:

obtain confirmation as to whether or not personal data concerning them exists;
access the data and receive a copy;
request the rectification of inaccurate data or the completion of incomplete data;
request the erasure of data;
request the restriction of processing;
object to processing based on legitimate interest;
object to direct marketing at any time;
receive the data in a structured format and transmit it to another controller, where applicable;
withdraw consent at any time;
not be subject, in the cases provided for, to a decision based solely on automated processing;
lodge a complaint with the Autorità Garante per la protezione dei dati personali.

To exercise your rights, you can write to:

E-mail: info@nutrinsect.it
PEC: nutrinsect@pec.it

Nutrinsect may request information reasonably necessary to verify the applicant's identity and prevent unauthorized disclosure of personal data.

19. Right to object to marketing

Data subjects may object to the processing of their data for direct marketing purposes at any time and free of charge.

Following the objection, Nutrinsect will no longer use the data for that purpose, except for storing the minimum information necessary to respect the request and prevent further unsolicited mailings.

20. Complaint to the Garante

Data subjects who believe that the processing of their personal data violates the law may lodge a complaint with the Garante per la protezione dei dati personali or contact the competent supervisory authority in their country of residence or work.

Exercising the right to lodge a complaint does not affect the possibility of turning to the judicial authority.

21. Data security

Nutrinsect takes reasonable measures to ensure confidentiality, integrity, and availability of data, protect accounts, and reduce the risk of unauthorized access, loss, modification, or disclosure.

However, no computer system can guarantee absolute security. Users are encouraged to use strong credentials, keep them confidential, and promptly inform Nutrinsect of any suspicious account use.

22. Changes to the Privacy Policy

Nutrinsect may update this policy to adapt to regulatory, technical, or organizational changes, or changes related to the services used.

The updated version will be published on this page, indicating the date of the last update. If significant changes are made, additional communication tools may be used.

23. Contacts

For questions, requests, or clarifications regarding this policy and the processing of personal data:

Nutrinsect Srl
Via Enrico Mattei 65, 62010 Montecassiano (MC), Italy
E-mail: info@nutrinsect.it
PEC: nutrinsect@pec.it
Phone: +39 071 9728143